Booking

How do I book?

All our bookings are done through our on-site management company, Fresh Student Living, and can be done online through their booking system. Simply click ‘Book a room’ to get to the online booking system and register to book. If you’re having any trouble with that, just get in touch and we’re happy to help.

Covid-19 Policy

Due to the uncertainty around Coronavirus/COVID-19 we’ve introduced a flexible policy for your 20-2021 booking. Meaning you can book with confidence! If face to face teaching is delayed by 3 weeks+ for your course you can delay your Tenancy start date, or if Covid-19 travel restrictions prevent you from getting to our accommodation you can cancel your booking. Full Details are available in our Booking T&Cs located on the Fresh website.

Can I choose a certain room?

Absolutely – floors, flats and room numbers are available to select during the online booking process, so you’ll be able to choose from all available rooms.

Can we book as a group?

Yes, you can book in pairs or in a group if you want to move in with friends and group bookings can be completed online. One member of the group just needs to register and when asked to ‘create a group booking’, give the group a name and log in. Complete everyone’s personal details and then pay the booking fee. When done, the rest of the group have 24 hours to register, select ‘join a group booking’ and pay their booking fee.

What deposit do I need?

To secure your room you only need to pay the booking fee, which you’ll get through the online booking system. This becomes your damage deposit in case of any mishaps while living with us. The booking fee is non-refundable, but you’ll get it back at the end of your stay if nothing is owed for damage or outstanding rent. Deposits are fully secure by the ‘Tenancy Deposit Scheme’.

Moving In

When can I move in?

A few weeks before arrival, you’ll be invited to book a move-in slot by your Accommodation Team. This can be booked via our student portal once we’ve let you know check-in slots are available.

How do I find out who I’m living with?

On booking, you can see whether your flatmates are male or female, what year they’re in and where they’re studying. We don’t give out names for data protection, but you can always use the Onyx Facebook page to find your flatmates before you move in.

How do I set up my internet connection?

Onyx has superfast broadband and you can usually connect using an Ethernet cable which you plug into the network wall socket in your room. We also have a wireless network covering the whole building. On arrival, simply connect your devices to the network. Bandwidth and other information is provided in your Tenant’s Handbook on arrival.

Can I have pets?

Sorry, we don’t allow pets of any type at Onyx.

Can I order bedding and kitchen packs?

Yes, Onyx and Fresh Student Living are partners withunikitout.com. Order a range of kitchen and bedding packs from their website, and they’ll be delivered straight to Onyx. Order online and save 10% with the promotional code FRESH10. At checkout use the drop-down menu to select where you’re staying and enter your arrival date to make sure everything gets delivered on time.

Do I need a TV license?

You’ll need to buy your own TV license if you intend to watch TV in your room. Visit tvlicensing.co.uk for details and latest costs.

Living at Onyx

What do I do if I’m not totally satisfied?

We want you to love your time living with us but there may be times when we don’t always get it right. We take all complaints seriously and will try our best to fix any issues first time around. If you need help and advice about how to make a complaint, please take a look at Fresh Student Living’s Complaints Procedure.

What is the policy on guests staying in my room?

Occasional overnight guests are allowed in your rooms, but we just ask that you check with your flatmates first to make sure they’re ok with extra house guests.

Will my student flat be cleaned?

Your student room and any shared areas within your apartment will be spotlessly clean when you arrive, and we have complimentary cleaning in all common spaces throughout your time with us.

How do I log repairs?

Log an issue on our Student Portal and our team will resolve it as soon as possible.

Can I smoke?

Onyx is smoke-free and this includes all types of e-cigarettes. Smoking is not allowed in any private and communal areas including bedrooms, bathrooms, kitchens and all internal social spaces. Designated smoking areas can be found outside of the building.

Are my possessions insured?

Every single booking with Onyx comes with free Contents Insurance with Cover4Insurance. Individual locations explain how you can view the Contents Insurance cover certificate online. To upgrade your insurance contact Cover4Insurance directly.

What safety and security does Onyx offer?

Onyx has 24 hour CCTV and secure entry systems. We also have 24/7 security staff, and all Accommodation Teams are fully trained and on-hand to answer day-time queries.

Moving out

Will my room be inspected?

Your studio or cluster room will be fully inspected at least three times during your tenancy. We’ll keep an eye on cleanliness and check for damage or missing items. After each inspection we’ll tell you if any charges will be made to put something right, and you’ll be invoiced immediately for recharges after the first two inspections and on the final inspection a deduction will be made from your deposit. The cost of recharges for cleaning, damages and missing items can be found in the Tenancy Handbook.

Do I need to move out over the Christmas and Easter holidays?

No, your room is yours for the whole of your tenancy, and you’ll only need to move out at the end of the agreement.

Can I stay in my room over the summer holidays?

We do our best to offer summer student accommodation extensions. Contact the Accommodation Team at your chosen accommodation to see what they can do.

When will I get my deposit back?

Your deposit is registered with a Government-approved Tenancy Deposit Scheme. As long as your room is clean and nothing is missing or damaged from your stay, we’ll aim to get your deposit back to you within 10 working days.

Facilities

Are the fitness suites and other social spaces free to use?

Onyx has its own on-site private gym, as well as a whole host of additional social spaces. Access to these areas is free for residents, and you can book out the Sky Lounge kitchen and dining space for dinner parties whenever you like.

How do I collect my post?

Post is delivered to on-site post boxes, and larger parcel deliveries will be held at reception for collection. Onyx accepts no liability for loss or damage.

Is visitor parking available?

Unfortunately there is no parking available at Onyx.

Is there a laundrette on site?

Yes, so please don’t bring any portable washing machines with you! Onyx has its own on-site laundrette which is available for all residents to use at an additional charge.

Onyx community

This is my first time moving to a new city and I won’t know anybody there? How do I make new friends?

Being social is at the heart of Onyx, and all our communal spaces have been carefully designed to create a real sense of community and give you the chance to meet new people and bond with your flatmates and neighbours.

Are there any events or socials for residents at Onyx?

To make your Onyx experience the best it can be, we host events and socials throughout the year. From welcome parties to pizza nights, we have loads going on to help you get to know other Onyx residents. Join the Onyx Facebook group to find out about any upcoming socials or to connect with other residents.

What happens if I have an issue or need to speak to someone to talk to?

Our Accommodation Managers have an open-door policy inviting students to pop in and speak to a member of staff if they have worries or even just fancy a chat. The Management teams complete external training each year with our Charity partner Young Minds to give them a greater awareness of detecting symptoms of mental health issues and the skills to support positive well-being.